Refund & Returns Policy

Refunds and Returns Policy

Effective Date: 07/04/24

Thank you for shopping at BYBREYER.COM, operated by BREYER. We want you to be completely satisfied with your purchase, and we strive to provide the best customer service possible. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns Process:

To initiate a return, please follow these steps:

  1. Contact us at [[email protected]] within 2 days of receiving your order to request a return authorization.
  2. Pack the item securely in its original packaging, including any accessories or documentation.
  3. Ship/ delivery the item to the address provided below.

2. Conditions for Returns:

  • The item must be unused, undamaged, and in its original condition.
  • The item must be returned within 2 days of the original purchase.
  • The customer is responsible for all return shipping or delivery costs unless the return is due to our error or a defective product.

3. Refunds Process:

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method within 2 days.

4. Product-Specific Requirements:

Please note the following product-specific requirements for returns:

  • Hygiene Seals: Cosmetics must have the original hygiene seals intact to be eligible for return.
  • Unused Condition: Cosmetics must be unused and unopened in their original packaging.
  • Supplements:Expiration Dates: Supplements must be returned within 5 days of the original purchase and must not be expired.
  • Unused Condition: Supplements must be unused and in their original Middle Eastern Fragrances.
  • Seal Intact: Fragrances must have the original seal intact to be eligible for return.
  • Unused Condition: Fragrances must be unused and unopened in their original packaging
  • Please ensure that the products meet these specific requirements before initiating a return. If you have any questions about the eligibility of a product for return, please contact us at [email protected] for assistance.

5. Contact Information:

If you have any questions or concerns about our Refunds and Returns Policy, please contact us at:

6. Exceptions:

  • Sale items are final sale and cannot be returned or refunded unless defective.
  • Customized or personalized items are not eligible for returns or refunds unless defective.

7. Customer Support:

Our customer support team is available to assist you with any questions or issues you may have regarding your order or our products. Please don’t hesitate to reach out to us for assistance.

We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. Your continued use of BYBREYER.COM after any changes indicates your acceptance of the revised policy.